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How long does it take to set up Tarsal?

It depends on your source and destination. We work hard to make sure you can set up a connection in under 5 minutes, but every source and destination has a list of prerequisites for setup.

To make setup faster, get your prerequisites ready before you set up your connector. During the setup process, you may need to contact others (like a database administrator or AWS account owner) for help, which might slow you down.

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Do you store my data?

No log data is stored. We only store metadata (e.g how much data was synced, sync failures/successes, etc).

See our security doc in the left nav for more information.

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What happens if a Tarsal sync fails?

You do not lose data when a sync fails, but no data is added or updated in your destination. You can set up notifications about your failed sync so that you can begin troubleshooting.

  • We update the sync status in your Tarsal dashboard to “failed.”
  • If you have notifications enabled on your account, we send you a notification.

Once you resolve the issues that caused your sync to fail, Tarsal automatically resumes your sync from where it left off.

If a sync fails because a vendor API changed, we’ll fix the connector within 24h without any intervention on your end.

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